All Systems Operational

About This Site

This page provides the up-to-date status for the GiveGab Platform and Giving Day Platform as well as relied upon services used to provide GiveGab products.

For GiveGab Enterprise (previously Kimbia Platform), see: http://enterprise.givegabstatus.io

GiveGab Platform   Operational
90 days ago
100.0 % uptime
Today
GiveGab API   Operational
90 days ago
100.0 % uptime
Today
GiveGab Giving Day Platform   Operational
Kimbia Giving Day Platform   Operational
Kimbia Admin Panel   Operational
Kimbia Donation Processing   Operational
Heroku   Operational
Fastly API   Operational
Intercom Intercom web application   Operational
Intercom Medium message delivery   Operational
Mandrill Mandrill Global   Operational
Stripe API   Operational
Stripe JS   Operational
Stripe Webhooks   Operational
AWS ec2-us-east-1   Operational
DNSimple Name Servers   Operational
AWS s3-us-standard   Operational
Redis Labs AWS/us-east.mz.1   Operational
Redis Labs GCE/us-central1-1-1   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2018

No incidents reported today.

Apr 25, 2018
Resolved - After further monitoring, and a few more updates to the underlying server, issues seem to be resolved.
Apr 25, 16:56 EDT
Update - We are continuing to monitor for any further issues.
Apr 25, 14:12 EDT
Update - We are continuing to monitor for any further issues.
Apr 25, 12:33 EDT
Monitoring - The underlying Linode server has been upgraded and emergency maintenance is complete. All sites should be resolving properly and we'll continue to monitor for issues.
Apr 25, 12:32 EDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 12:19 EDT
Update - We need to perform emergency maintenance on some of our Linode servers in order to rectify an issue we have been seeing.

This will result in an outage of roughly 60 minutes for several of our sites including:
1. https://supportklru.org/
2. https://givingcommon.org/

We apologize for this inconvenience and will continue to provide updates as we make progress on the emergency maintenance.
Apr 25, 12:19 EDT
Identified - We are currently investigating issues across the board with our custom sites that are running on our Linode servers. Some users will continue to see sporadic Gateway 502 errors as we continue to apply a repeating reset of PHP services on the servers.
Apr 25, 10:34 EDT
Update - We are seeing the issues return and are currently troubleshooting what is happening.
Apr 25, 07:33 EDT
Monitoring - At 6:27 this morning, we started to see issues with a number of our custom hosted PHP giving day sites running on Linode. We were sporadically seeing these services return errors that surfaced up through our CDN as 502 bad gateways.

Impacted sites were:
Monitor is DOWN: Purdue ( https://dayofgiving.purdue.edu/ ) - Reason: HTTP 502 - Bad Gateway
Monitor is DOWN: KLRU ( https://supportklru.org/ ) - Reason: HTTP 502 - Bad Gateway
Monitor is DOWN: Giving Common ( https://givingcommon.org/ ) - Reason: HTTP 502 - Bad Gateway

After resetting the PHP service, we are seeing service return to normal but we are continuing to monitor.
Apr 25, 07:02 EDT
Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Completed - The scheduled maintenance has been completed.
Apr 20, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:00 EDT
Scheduled - Planned maintenance has been scheduled for our Kimbia Giving Day Platform, between 12 AM - 2 AM ET on Friday, April 20, 2018.

Some underlying services will be unavailable for approximately 15 minutes during this timeframe, including:
Giving Day Event Manager
Custom Giving Day Sites
Leaderboards

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Why are we performing this maintenance?
One of our downstream providers (Linode) has assigned us scheduled maintenance windows starting April 28th through May 11th, 2018. This maintenance requires our servers to be rebooted. In order to avoid key giving events that are occuring the weeks between April 22nd and May 5th, 2018, we are proactively moving this maintenance up to Friday April 20th, 2018.

We are performing this maintenance during off hours to minimize impact. We will be communicating directly with our partners that have live giving events around this date and time.

Please contact support@givegab.com if you have any further questions.
Apr 18, 13:39 EDT
Apr 19, 2018
Resolved - This incident has been resolved.
Apr 19, 14:13 EDT
Identified - We are working with our 3rd party email platform provider to restore email sending capability for GiveGab and some of our Giving Day applications. In the meantime, we are queueing up email requests to be sent out once our provider is back online.

We will keep you posted!
Apr 19, 13:37 EDT
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.